Frequently Asked Questions
Welcome to our overview of Bold Luxe Design Studio's frequently asked questions. Here we cover the most common questions we get asked about our design services, pricing, and turn around times. There are new questions that come up with every project so if we do not have the answer to your question here, please contact us at anytime.
I have placed my order. How should I send my design details?
Allow up to 3 business days for your order to process. After your order has been processed and reviewed, you will receive an email from customer support with your brand contract and invitation to join our client portal. You will then be able to submit all of your design details, inspiration, and more using our brand submission content forms.
What website host do you design websites for?
We offer website design services for Shopify and Wix clients only.
Are design projects refundable?
All sales are deemed final and non-refundable after contract signing, and onboarding has begun.
Do you accept deposits until designs are finished?
No partial payments or deposits will be accepted. All payments are due in full.
What is the turn around time?
Turn around times are listed in the details section of the product or service. You will be advised with an update of your turn around and/or revision time throughout the project. Turn around times do not include weekends and holidays. Business working days are Monday-Friday only.
Do you offer trademark services?
Unfortunately we do not offer any business related patent, trademark, or copyrighting services. Feel free to contact your city and state business administration office to receive information about the legal documents and requirements for your location and brand type. You may also visit USPTO website for trademark inquiries.
Do you offer other graphic design services that are not listed on your site?
Yes, please submit your inquiry here.
Why should I work with Bold Luxe Design Studio LLC?
A design agency will simplify your life and save you money over time due to our knowledge, experience and expertise in the industry. We keep up with current design and market trends, and help you arrive at the best solution for your business. We help you avoid the costly trial-and-error and unnecessary fees associated with creative projects due to our knowledge of the industry. Also, our experience in the field will enable us to create custom solutions according to your specific needs.
If you have a unique problem and are not sure what to do about it, talk to us! We love the challenge of creating unique solutions for our clients. Furthermore, we are happy to coordinate directly with printers, web hosting and domain companies, and other agencies – all so you can rest easy while we get the job done.
What do I need to know before hiring a design agency?
Design is a collaborative process – we try our best to understand what you are looking for, but we can’t read your mind! The more specific feedback you can give us, the more we can refine our designs to your requirements. If you “can’t put a finger” why something isn’t working for you, talk to us!
I do not have a desired theme or concept in mind. Can you freestyle my design?
Yes. We will communicate with you to help narrow down your desired content, as well as offer the proper marketing and branding advice. However, we will not generate your business name or taglines.