This legal brand policy contains a series of information needed to protect the client, the company, and Bold Luxe Design Studio. It is required that you carefully read and review the terms and conditions prior to using our site and continuing the use of our services.
You must be copy and content ready once your order has been placed. You will receive a form to submit your information.
ORDER PROCESSING & SHIPPING TIME
Allow 1 business day for your order to process. Orders placed by 11am ct. during business hours may be processed the same day. Orders placed on Fridays will be processed the following business working day.
Orders placed during out of office hours will be processed once we return.
Shipping time will vary by client, and product purchased. Digital services do not require shipment of any products.
PAYMENTS, BOOKINGS, AND DEPOSITS
Your order must be paid in full to secure your branding service. All graphic design services are deemed final. If you have any questions or concerns about your experience, please contact customer service and we will be able to offer the best solution. We take provide in making sure that you're on brand, and satisfied. Let us help make it right if any problems occur.
The Designer hereby acknowledges he/she may be involved in or become aware of information that relates to the client on a personal level including information related to the client's past, future, present, customer names, marketing plans, project information, and financial documents. The Designer agrees to protect all the above information and keep any information obtained confidential unless stated otherwise. However, the Designer will be permitted to display final work on their website or in promotional materials.
PROJECT TURN AROUND TIME, DRAFTS, AND REVISIONS
Drafts that are sent to clients to review may not be copied, or used without consent and release. Turn around times vary based on the service type and booking availability. Review the product/service details and description section for accurate turn around times, included revision count, and more.
COMMUNICATION AND TERMINATION
Bold Luxe Design Studio LLC does not tolerate abusive behavior of any kind. Slandering the company and designer in any shape or form will result in immediate cancellation of your order. Those who have orders canceled due to abusive or elicit behavior will forfeit their right to a service or refund. Those who do not comply with this policy will be subject to legal action and will not be able to return for future services. We take pride in providing top tier customer service, and appreciate our clients' who share the same respect for our company.
The design project must be communicated via email or through our member portal. Allow 1-3 business working days for project updates, or email responses from our team. If you are within your design turn around time, updates will not be sent until drafts are ready, or request are being made.
Use of our website.
Customer Portal Interaction
Brand Ambassador Requests
Social Media Channel Interactions
Personal and Business Information and Inquiries
Ordering Products And Services
Subscribing To Our Website and Social Media Platforms
Non Verbal and Verbal Communication and Customer Interaction
Information Collected include but is not limited to the below. All information, verbally and non-verbally, collected are documented and stored according to your contact information.
Contact Information ( Name, Business Name/Entity, Phone Number, Address, and/or Email Address)
Payee Information (Bank Card Numbers, Other Payment Methods, Requested Signatures and Proof of Identity)
All information provided when using our website (Subscription Pop Ups, Email Submission Forms, Order Forms, etc.)
Usernames and Passwords
Reviews and Concerns
All information is collected when using our site. Information could include: your IP address (unique identifier of your device); type of device (smartphone, smart television, tablet, pc, etc.); browser (e.g., Chrome, Internet Explorer, Safari, Firefox, Android Browser); operating system (e.g., Windows Phone, OS X, iOS, Windows, Android, Linux); time-zone; browser plug-ins; web-page you came from; cookies, log-in/logout history; page response times; download error; pages and parts of pages you visit; your inquiries, searches and other actions in our site; registrations for accounts, forums etc.; settings; products and services you view; length of visit to our site and pages; page interaction information (such as scrolling, keys pressed, mouse clicks, touches, and mouse-overs). This could be retained and used with reference to you or aggregated with data from others for analytic purposes.
Information obtained will be used and not limited to the below.
Keeping track of all business activity.
Customer Interaction in reference to reviews, feedback, requests, product update, special offers.
Verbal and Non Verbal contact.
Transmitting payment information for orders.
Responding to any legal requests or documents to establish or exercise our legal rights or defend against illegal and legal claims.
Display targeted advertisements and links.
Consenting to the information as stated above may involve the information passing through and being recorded and retained by various service providers along electronic, digital, and other transmission channels if needed. Equipment or data could be accessed unlawfully, or otherwise, without our or your consent. Your personal information could be accessed by persons engaged in unlawful or un consented access and they could transfer your information to others. It is not our policy to allow such access. But we recognize, and you must recognize, these risks. By providing us information you accept these risks.
Opt-Out of Future Information Sharing.
Other information you provide to us or that we obtain from third parties will not be voluntarily and you may notify using our contact form at time of opt out requests.
Fraud Protection Security.
Billing Address and credit card information must match your credit card statement.
Credit or Debit Card digit numbers, expiration dates, or CVC codes will not be stored on our site.
Our credit card processor uses an advanced adaptive learning system that evaluates each payment’s risk level in real-time. It uses hundreds of signals about each payment and taps into data across our network of 100,000+ businesses to predict whether a payment is likely to be fraudulent. The machine learning system is flexible and responsive, continuously learns from new customer behaviors and transaction features, and incorporates feedback from you whenever payments are indicated as fraudulent.
Changes to Policy.
Terms and Conditions
By using this site, you agree to comply with the following terms and conditions of use. Please review these terms and conditions carefully. If you do not agree to these terms and conditions please refrain from using our site.
This Agreement specifies the Terms and Conditions for access to, use of, and purchase from BoldLuxeDesignStudio.Com and all other sites, mobile sites, services, applications, platforms, and tools affiliated.
Any person or entity who interacts with the Site through the use of crawlers, robots, browsers, data mining or extraction tools, or other functionality, whether such functionality is installed or placed by such person or entity or a third party, is considered to be using the Site. If at any time you do not accept all of these Terms & Conditions, you must immediately stop using the Site.
This Agreement may be modified at any time by BoldLuxeDesignStudio.com upon posting of the modified agreement and customer confirms his, her, they/ them acceptance of the modifications or updates by continuing to use the Site. Any such modifications shall be effective immediately. Each use by you shall constitute and be deemed your unconditional acceptance of this Agreement.
Reserved Rights Information
Potential fraudulent or criminal activity.
An irregular or excessive refund history
Similarly, we reserves the right to refuse service to any customer or entity, due to similar actions as noted above.
All content included on this Site is and shall continue to be the property of BoldLuxeDesignStudio.com or its content suppliers and is protected under applicable copyright, patent, trademark, and other proprietary rights. Any copying, redistribution, use or publication by you of any such content or any part of the Site is prohibited, except as expressly permitted in this Agreement. Under no circumstances will you acquire any ownership rights or other interest in any content by or through your use of this Site.
Compliance with Laws.
You agree to comply with all applicable laws regarding your use of the Site. You further agreed that information provided by you is truthful and accurate to the best of your knowledge.
Termination of Service.
BoldLuxeDesignStudio.com may terminate your use or right to access the site at any time, without notice, for conduct that we believe violates these terms and/or is harmful to other users of the site, to the business of the site’s Internet service provider, or to other information providers.
Our web sites use “cookies,” that is, pieces of information that the computer hosting the site assigns to your computer browser when you access a site. Cookies help ensure a more accurate analysis of site usage. For example, our site may set a cookie on your browser that keeps you from needing to remember and enter a password more than once during a visit to the site. Whenever cookies are used, we will not collect personally identifiable information.
The contents and the overall presentation, arrangement and selection thereof are the property of Bold Luxe Design Studio and are protected by U.S. and international copyright laws.
By continuing the use of our site and resources, you are agreeing to all terms and conditions listed and acknowledged.
This Brand Policy is effective as of 1/1/2023.